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Additional Information
1. About Moondog Bakery
Moondog Bakery creates and sells small-batch pet treats, food toppers, pet products, and related products for dogs and cats.
Our products are intended for companion animals and should be used according to the product label and feeding instructions.
2. Product Information
We make every reasonable effort to ensure that product descriptions, photographs, ingredients, guaranteed analyses, feeding recommendations, prices, and other information displayed on our website are accurate.
Because our products are handmade in small batches, slight variations in color, size, shape, texture, and appearance may occur. These variations do not necessarily indicate a defect.
Products should be stored according to the instructions provided on the product packaging.
3. Pet Health Disclaimer
Moondog Bakery products are not intended to diagnose, treat, cure, or prevent any disease or medical condition unless specifically stated otherwise and legally permitted.
Our products are not a substitute for veterinary care.
You are responsible for determining whether a product is appropriate for your pet. If your pet has a medical condition, food allergy, dietary restriction, is pregnant or nursing, or takes medication, consult your veterinarian before introducing a new treat, topper, supplement, or other product.
Stop using any product and contact your veterinarian if your pet experiences an adverse reaction.
4. Allergies and Ingredients
You are responsible for reviewing the ingredient list before purchasing or feeding a product.
Moondog Bakery cannot guarantee that a pet will not experience an allergic or other adverse reaction to an ingredient.
Customers should not feed products containing an ingredient to which their pet has a known allergy or sensitivity.
5. Orders
All orders are subject to acceptance and product availability.
Moondog Bakery reserves the right to refuse, cancel, or limit an order when necessary, including in cases involving inventory shortages, suspected fraud, pricing errors, shipping restrictions, or other circumstances beyond our reasonable control.
If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.
6. Pricing
Prices are listed in U.S. dollars unless otherwise stated.
Moondog Bakery reserves the right to change prices, promotions, discounts, and product availability at any time.
Promotional offers may have additional terms and expiration dates.
7. Payment
Payments are processed through the payment provider available at checkout. Moondog Bakery does not intentionally retain complete credit-card information.
By submitting payment information, you represent that you are authorized to use the payment method provided.
8. Shipping
Orders are shipped to eligible destinations listed during checkout.
Shipping times are estimates and are not guaranteed unless specifically stated otherwise.
Moondog Bakery is not responsible for delays caused by carriers, weather, natural disasters, holidays, incorrect addresses, or circumstances beyond our control.
Customers are responsible for providing an accurate shipping address.
9. Returns and Refunds
Because many of our products are consumable pet-food products, opened or used food products generally cannot be returned.
If your order arrives damaged, incorrect, defective, or otherwise has a problem, contact us as soon as possible so that we can review the issue and determine an appropriate resolution.
Additional information is provided in our Refund Policy and Shipping & Returns Policy.
10. Website Use
You agree not to:
Use the website for unlawful purposes;
Attempt to interfere with website operation or security;
Copy or reproduce website content without permission;
Use our website or products to engage in fraudulent activity;
Submit false or misleading information;
Attempt to gain unauthorized access to our systems.
11. Intellectual Property
The Moondog Bakery name, logo, product names, photographs, graphics, written content, packaging designs, and other original materials are owned by or licensed to Moondog Bakery unless otherwise stated.
You may not reproduce, modify, distribute, sell, or commercially use our content without written permission.
12. Customer Reviews and Submissions
If you voluntarily submit a review, photograph, testimonial, comment, or other content to Moondog Bakery, you grant us permission to use that content for marketing and promotional purposes, unless prohibited by law.
You represent that you have the right to submit the content and that it does not violate another person's rights.
13. Third-Party Services
Our website may use third-party services for payment processing, website hosting, analytics, shipping, email communications, advertising, or other business functions.
Use of those services may also be subject to the third party's terms and privacy policies.
14. Limitation of Liability
To the fullest extent permitted by applicable law, Moondog Bakery will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.
Nothing in these Terms is intended to exclude liability that cannot legally be excluded or limited.
15. Changes to These Terms
Moondog Bakery may update these Terms of Service from time to time.
The updated version will be posted on this website with a revised effective date. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.
16. Governing Law
These Terms are governed by the laws applicable in the Commonwealth of Virginia, without regard to conflict-of-law principles, except where applicable law requires otherwise.
17. Contact Us
Questions regarding these Terms of Service may be directed to:
Moondog Bakery
Website: MoondogBakery.com
Email: moondogbakeryva@gmail.com
By using the Moondog Bakery website or placing an order, you acknowledge that you have read and agree to these Terms of Service.
