Additional Information
1. About Moondog Bakery
Moondog Bakery creates and sells small-batch pet treats, food toppers, pet products, and related products for dogs and cats.
Our products are intended for companion animals and should be used according to the product label and feeding instructions.
2. Product Information
We make every reasonable effort to ensure that product descriptions, photographs, ingredients, guaranteed analyses, feeding recommendations, prices, and other information displayed on our website are accurate.
Because our products are handmade in small batches, slight variations in color, size, shape, texture, and appearance may occur. These variations do not necessarily indicate a defect.
Products should be stored according to the instructions provided on the product packaging.
3. Pet Health Disclaimer
Moondog Bakery products are not intended to diagnose, treat, cure, or prevent any disease or medical condition unless specifically stated otherwise and legally permitted.
Our products are not a substitute for veterinary care.
You are responsible for determining whether a product is appropriate for your pet. If your pet has a medical condition, food allergy, dietary restriction, is pregnant or nursing, or takes medication, consult your veterinarian before introducing a new treat, topper, supplement, or other product.
Stop using any product and contact your veterinarian if your pet experiences an adverse reaction.
4. Allergies and Ingredients
You are responsible for reviewing the ingredient list before purchasing or feeding a product.
Moondog Bakery cannot guarantee that a pet will not experience an allergic or other adverse reaction to an ingredient.
Customers should not feed products containing an ingredient to which their pet has a known allergy or sensitivity.
5. Orders
All orders are subject to acceptance and product availability.
Moondog Bakery reserves the right to refuse, cancel, or limit an order when necessary, including in cases involving inventory shortages, suspected fraud, pricing errors, shipping restrictions, or other circumstances beyond our reasonable control.
If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.
6. Pricing
Prices are listed in U.S. dollars unless otherwise stated.
Moondog Bakery reserves the right to change prices, promotions, discounts, and product availability at any time.
Promotional offers may have additional terms and expiration dates.
7. Payment
Payments are processed through the payment provider available at checkout. Moondog Bakery does not intentionally retain complete credit-card information.
By submitting payment information, you represent that you are authorized to use the payment method provided.
8. Shipping
Orders are shipped to eligible destinations listed during checkout.
Shipping times are estimates and are not guaranteed unless specifically stated otherwise.
Moondog Bakery is not responsible for delays caused by carriers, weather, natural disasters, holidays, incorrect addresses, or circumstances beyond our control.
Customers are responsible for providing an accurate shipping address.
9. Returns and Refunds
Because many of our products are consumable pet-food products, opened or used food products generally cannot be returned.
If your order arrives damaged, incorrect, defective, or otherwise has a problem, contact us as soon as possible so that we can review the issue and determine an appropriate resolution.
Additional information is provided in our Refund Policy and Shipping & Returns Policy.
10. Website Use
You agree not to:
Use the website for unlawful purposes;
Attempt to interfere with website operation or security;
Copy or reproduce website content without permission;
Use our website or products to engage in fraudulent activity;
Submit false or misleading information;
Attempt to gain unauthorized access to our systems.
11. Intellectual Property
The Moondog Bakery name, logo, product names, photographs, graphics, written content, packaging designs, and other original materials are owned by or licensed to Moondog Bakery unless otherwise stated.
You may not reproduce, modify, distribute, sell, or commercially use our content without written permission.
12. Customer Reviews and Submissions
If you voluntarily submit a review, photograph, testimonial, comment, or other content to Moondog Bakery, you grant us permission to use that content for marketing and promotional purposes, unless prohibited by law.
You represent that you have the right to submit the content and that it does not violate another person's rights.
13. Third-Party Services
Our website may use third-party services for payment processing, website hosting, analytics, shipping, email communications, advertising, or other business functions.
Use of those services may also be subject to the third party's terms and privacy policies.
14. Limitation of Liability
To the fullest extent permitted by applicable law, Moondog Bakery will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.
Nothing in these Terms is intended to exclude liability that cannot legally be excluded or limited.
15. Changes to These Terms
Moondog Bakery may update these Terms of Service from time to time.
The updated version will be posted on this website with a revised effective date. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.
16. Governing Law
These Terms are governed by the laws applicable in the Commonwealth of Virginia, without regard to conflict-of-law principles, except where applicable law requires otherwise.
17. Contact Us
Questions regarding these Terms of Service may be directed to:
Moondog Bakery
Website: MoondogBakery.com
Email: moondogbakeryva@gmail.com
1900 blair st. Richmond, Va 23220
8804-502-6068
By using th e Moondog Bakery website or placing an order, you acknowledge that you have read and agree to these Terms of Service.
TERMS & CONDITIONS
Effective Date: September 25, 2026
Welcome to MoondogBakery.com, operated by Moondog Bakery (“Moondog Bakery,” “we,” “us,” or “our”).
By accessing or using our website, purchasing our products, or otherwise interacting with our online store, you agree to these Terms & Conditions.
Please read them carefully before placing an order.
1. USE OF OUR WEBSITE
You agree to use this website only for lawful purposes.
You may not use our website to:
- Violate any applicable law or regulation
- Attempt to gain unauthorized access to our website or systems
- Interfere with website security or functionality
- Copy or misuse our content, photographs, logos, trademarks, or product information
- Engage in fraudulent or abusive activity
2. PRODUCTS
Moondog Bakery produces and sells pet treats, food products, supplements, and other pet-related products.
We make reasonable efforts to accurately describe our products, ingredients, sizes, prices, and availability.
However, product appearance, packaging, labeling, and availability may occasionally change.
3. PET FOOD AND TREAT DISCLAIMER
Moondog Bakery products are intended for pets and should be used according to the product's labeling and directions.
Pet treats and supplements are not intended to replace a complete and balanced pet diet unless specifically identified otherwise.
You are responsible for determining whether a product is appropriate for your pet based on your pet's individual needs, allergies, dietary restrictions, age, size, and health history.
If your pet has a medical condition, takes medication, is pregnant or nursing, or has special dietary needs, consult your veterinarian before introducing new treats, supplements, or other products.
4. CBD PRODUCTS
Certain Moondog Bakery products may contain hemp-derived CBD or other hemp-derived ingredients.
CBD products are intended for use only where permitted by applicable federal, state, and local law.
CBD products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Customers are responsible for determining whether CBD products may legally be purchased, possessed, received, and used in their location.
Moondog Bakery may restrict or refuse shipment of CBD products to certain locations.
5. PRODUCT ALLERGIES AND INGREDIENTS
Our products may contain or be produced in an environment where various ingredients are handled.
Customers are responsible for reviewing ingredient information before purchasing.
If your pet has known allergies or food sensitivities, consult your veterinarian before feeding a new product.
Moondog Bakery is not responsible for allergic reactions or adverse effects resulting from a pet consuming a product.
6. ORDERS
Submitting an order through our website constitutes an offer to purchase.
Moondog Bakery reserves the right to:
- Accept or decline an order
- Limit quantities
- Correct pricing or product-description errors
- Cancel an order when necessary
- Refuse service where permitted by law
If we cancel an order after payment has been received, we will provide an appropriate refund.
7. PRICES
Prices displayed on the website are subject to change without notice.
Applicable taxes, shipping charges, and other fees may be added at checkout.
We make reasonable efforts to ensure pricing information is accurate. If an obvious pricing error occurs, we reserve the right to correct the error and, where appropriate, cancel the affected order.
8. PAYMENT
Payments may be processed through third-party payment providers.
By submitting payment information, you represent that you are authorized to use the payment method provided.
Orders may be delayed or canceled if payment cannot be successfully processed.
9. SHIPPING
Orders are shipped to the address provided during checkout.
Customers are responsible for providing an accurate shipping address.
Moondog Bakery is not responsible for delays caused by carriers, weather, natural disasters, incorrect addresses, or circumstances outside our reasonable control.
Certain products, including CBD products, may have shipping restrictions.
10. RETURNS, REFUNDS, AND DAMAGED ORDERS
Our return and refund procedures are described in our separate Shipping & Returns Policy.
If an order arrives damaged, incorrect, or otherwise has an issue, please contact Moondog Bakery as soon as reasonably possible and provide photographs or other information that may help us investigate the issue.
Certain products may not be eligible for return because of food-safety considerations.
11. SUBSCRIPTIONS AND RECURRING ORDERS
If Moondog Bakery offers subscription or recurring-order products, the applicable subscription terms, price, billing frequency, cancellation procedures, and renewal information will be displayed at the time of purchase.
Customers are responsible for reviewing those terms before subscribing.
12. INTELLECTUAL PROPERTY
All content appearing on MoondogBakery.com, including but not limited to:
- Logos
- Business names
- Product names
- Photographs
- Graphics
- Designs
- Written content
- Product descriptions
- Website layout
is owned by or licensed to Moondog Bakery unless otherwise indicated.
You may not reproduce, distribute, modify, sell, or commercially use our content without prior written permission.
13. USER SUBMISSIONS
If you submit photographs, reviews, comments, testimonials, or other content to Moondog Bakery, you represent that you have the right to provide that material.
By submitting content for publication, you grant Moondog Bakery permission to use, reproduce, display, and publish the submitted content for legitimate business and marketing purposes, subject to applicable law.
14. WEBSITE AVAILABILITY
We attempt to keep our website available and functioning properly.
However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from viruses or other harmful components.
We may temporarily suspend or modify the website for maintenance, updates, security, or other business reasons.
15. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Moondog Bakery will not be responsible for indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
16. INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold harmless Moondog Bakery and its owners, employees, contractors, and service providers from claims, damages, liabilities, losses, and expenses arising from your unlawful use of the website or violation of these Terms.
17. GOVERNING LAW
These Terms & Conditions will be governed by applicable laws of the Commonwealth of Virginia, without regard to conflict-of-law principles, except where applicable law requires otherwise.
18. CHANGES TO THESE TERMS
Moondog Bakery may update these Terms & Conditions from time to time.
Updated Terms will be posted on this website with a revised Effective Date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by law.
19. CONTACT INFORMATION
Questions regarding these Terms & Conditions may be directed to Moondog Bakery through the contact information provided on:
MoondogBakery.com
Moondog Bakery
Virginia, USA
